Harvard Business Review- How to Use Games to Build Relationships with Your CustomersBrands that dismiss games as a niche interest are missing out on one of the most powerful media channels available today.
- To Mitigate Gen AI’s Risks, Draw on Your Team’s Collective JudgmentPolicies and individual common sense will only get you so far.
- Leaders Can’t Make Up for Bad Behavior by Being Nice LaterIf your employees never know which version of you they’re going to get, it’s impossible for them to do their best work.
- Khan Academy: A Case Study in Scaling a Start-UpA conversation with Harvard Business School professor Bill Sahlman on creating a focused strategy for growth.
- How to Manage an Employee Who Gets on Your NervesPsychologist Art Markman takes questions from listeners who are struggling to manage difficult employees and offers advice for how to give your initial feedback and follow up.
- How to Use Games to Build Relationships with Your Customers